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Returns & Defects
All sales are final. In the event of a factory defect or incorrect item, we will offer an exchange or store credit at our discretion.  Refunds are not permitted.  Please note that we generally will not allow a return on orders considered correctly filled. Should we ever authorize a return on an item, a 25% restocking fee will apply. Damages that occur in transit are the responsibility of the shipping carrier. Should a package arrive with visible damage, please be sure to indicate this to the carrier agent or delivery person. This damage will then be noted in the records of delivery.

Please check your order immediately upon receipt. All claims for shortages, defects, or non-conforming goods must be made in writing by the Buyer within three (3) days of receipt of the goods.  No claims made after the expiration of such period will be allowed. No returns for any reason may be made after fifteen (15) days.

For all returns, the Buyer must obtain a written return authorization from Arista Flag Corporation. All items must be returned to us in original packing materials. Cost of shipping returned items is the responsibility of the customer.

"Stock Items" - Please note that word "Stock" refers to standardized specifications or construction and is not to be construed as meaning "on the shelf". This is an important difference in meaning as most of the items we produce are manufactured as ordered according to the specifics of that individual order. We suggest that you double-check your order for accuracy prior to placing the order.

"Fabric Orders" - Please note that orders for fabric must be accepted, prepared and cut, and processed. This can take from 1 to several days. Shipping transit time is in addition to this. If you choose an expedited shipping method, in order to speed up transit time between our location and yours, acceptance, preparation and processing time must be added when calculating total time needed for you to receive your order in hand.

Important Statement about Canceling an Order:  Payment is required prior to shipping any item. This means that that if an item has been shipped, it has already been processed for payment and that the  payment has been secured. If you have paid by credit card, this means that your card has been charged. Please note that once  items have been shipped, the order cannot be canceled. Please note that once fabric, cut-goods, and accessories have been cut and prepared for packaging, the order cannot be canceled.  

Further: Not withstanding factory defect  or incorrect item, when properly notified within three (3) days time limitation, all flag and banner accessories, including stands, poles, general accessories,  etc. cannot be returned.

For all of our Term and Conditions of Sale please refer to our Full Terms of Sale and Ordering Information Page
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